Cash deposit to BANK COUNTER
Customers could deposit cash into their bank's counter for the payment of premiums by stating Aswata's bank account as stated in the memorandum of insurance policy bill.
BANK TRANSFER
Customers make a bank transfer to the appointed PT Asuransi Wahana Tata account as stated in the memorandum of insurance policy bill.ATM / Internet Banking
Customers make payments through ATMs and Internet Banking to Aswata's bank account as stated in the memorandum of insurance policy bill.
CREDIT CARD: VISA, MASTER, BCA CARD
Customers make payments by credit card information over the phone, fill out a form of credit card payment or use the EDC machine at Aswata's office.
VIRTUAL ACCOUNT
Customers make payments through bank facilities such as: Deposit cash at the counter, ATM, Internet Banking, Mobile Banking, etc. by using a Virtual Account Number as shown in the memorandum of insurance policy bill.
GENERAL INSURANCE POLICY
How to claim risks of fire, burglary, flood and other risks?
Report the claim in maximum 5x24 hours after the incident.
* List of Claim Documents
| Documents | Fire | Burglary | Flood | Civil Commotion |
Earthquake |
| Member Card/Insurance Policy | √ | √ | √ | √ | √ |
| Copy of the Insured’s National ID Card | √ | √ | √ | √ | √ |
| Minutes of Incident from local Village/Sub-district/Police | √ | √ | √ | √ | |
| List of Items and Items Price Estimation | √ | √ | √ | √ | √ |
| Construction Layout/Building Structure | √ | √ | |||
| Surat Keterangan Dinas BMG | √ |
MOTOR VEHICLE INSURANCE POLICY?
How to claim damage/Partial Loss?
Report the claim in maximum 5x24 hours after the incident.
* List of Claim Documents
| Documents | Partial Loss |
Total Loss |
Theft | Third Party’s Liability |
| Member Card/Insurance Policy | √ | √ | √ | |
| Copy of the Driver’s Driving License | √ | √ | √ | |
| Copy of the Insured’s National ID Card | √ | √ | √ | |
| Motor vehicle’s Registration Number | √ | √ | √ | |
| Original of the Motor vehicle’s Certificate of Ownership & Invoice | √ | √ | ||
| Stamped Duty Chronology of the Incident | √ | |||
| Copy of Third Party’s Driving License, Motor vehicle Registration Number & National ID Card | √ | |||
| Stamped Duty Third Party’s Statement Letter of Settlement/Claim | √ | |||
| Police Report | √ | √ |
How to claim Total Loss?
Report the claim in maximum 5x24 hours after the incident.
* List of Claim Documents
| Documents | Partial Loss |
Total Loss |
Theft | Third Party’s Liability |
| Member Card/Insurance Policy | √ | √ | √ | |
| Copy of the Driver’s Driving License | √ | √ | √ | |
| Copy of the Insured’s National ID Card | √ | √ | √ | |
| Motor vehicle’s Registration Number | √ | √ | √ | |
| Original of the Motor vehicle’s Certificate of Ownership & Invoice | √ | √ | ||
| Stamped Duty Chronology of the Incident | √ | |||
| Copy of Third Party’s Driving License, Motor vehicle Registration Number & National ID Card | √ | |||
| Stamped Duty Third Party’s Statement Letter of Settlement/Claim | √ | |||
| Police Report | √ | √ |
How to claim theft?
Report the claim in maximum 5x24 hours after the incident.
* List of Claim Documents
| Documents | Partial Loss |
Total Loss |
Theft | Third Party’s Liability |
| Member Card/Insurance Policy | √ | √ | √ | |
| Copy of the Driver’s Driving License | √ | √ | √ | |
| Copy of the Insured’s National ID Card | √ | √ | √ | |
| Motor vehicle’s Registration Number | √ | √ | √ | |
| Original of the Motor vehicle’s Certificate of Ownership & Invoice | √ | √ | ||
| Stamped Duty Chronology of the Incident | √ | |||
| Copy of Third Party’s Driving License, Motor vehicle Registration Number & National ID Card | √ | |||
| Stamped Duty Third Party’s Statement Letter of Settlement/Claim | √ | |||
| Police Report | √ | √ |
Vision
“To become the leading Indonesian general insurance company in terms of profitable market share by providing pioneering solutions to customers, partners, and stakeholders by 2020”
Mission
- “We provide innovative general insurance solutions to our customers, partners, and stakeholders”
- “We are committed to provide value add solutions with a high standard of integrity, ethics and service excellence”
- “We continuously strive to be the Indonesian employer of choice by challenging and valuing our employees”
Core Values IPTEC
- Integrity, which involves values of discipline, responsibility, trustworthy, honesty and sincerity.
- Professionalism, which involves knowledge, skill and competence in insurance sector, and professional manner in running the insurance business.
- Teamwork, which involves : understand on the goals that are going to be achieved, know and able to perform essential duties in coordinating with people/other divisions, helping each other to achieve the definite mutual goals.
- Excellence, which involves trying to give the best services and results. Never be satisfied with standard and average results, instead trying to achieve better results.
- Creativity: always creating and inventing new methods to produce the best products and services for internal and external customers.
